Responsible Gaming at weibd

weibd operates a zero-tolerance policy toward underage gambling. All players who register an account on the platform must be at least 18 years of age. This is not merely a platform rule — it reflects our fundamental ethical obligation to the communities we serve across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

During the account registration process, every player is required to confirm that they are 18 or older. Shortly after registration, weibd's KYC (Know Your Customer) team will request supporting identity documentation — such as a National Identity Card (NID) or passport — to independently verify your age. Accounts that cannot be verified as belonging to an adult will be suspended and any associated funds returned.

Parents and guardians in Bangladesh who share devices with minors are strongly encouraged to use parental control software to prevent underage access to gambling platforms. Please ensure that your weibd account credentials are never shared with, or accessible to, anyone under 18 in your household.

Gambling is intended to be a leisure activity — one form of entertainment among many. For the vast majority of players, it stays that way. However, for a minority of people, gambling can develop into a pattern of behaviour that causes real harm. The earlier a problem is identified, the easier it is to address.

Problem gambling does not discriminate. It can affect players of any background, income level, or gaming experience. In Bangladesh — as elsewhere — financial pressure, social isolation, and the accessibility of mobile gambling via bKash and Nagad can sometimes accelerate the development of problematic habits. weibd takes this reality seriously.

Common signs that gambling may be becoming a problem include:

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — continuing to play in an attempt to recover money that has already been lost.
• Lying to friends or family about the amount of time or money spent gambling.
• Gambling to escape stress, anxiety, depression, or other negative emotions.
• Neglecting personal responsibilities — work, family, education — in favour of gambling sessions.
• Borrowing money, taking loans, or selling possessions in order to fund gambling.
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
• Repeatedly failing to keep promises — to yourself or others — about stopping or reducing gambling.

The following checklist is adapted from widely recognised responsible gaming frameworks used by leading international gambling regulators. Answer each question honestly — no one but you will see your answers. If you find yourself answering "Yes" to three or more of these questions, we strongly recommend speaking with a member of the weibd support team or requesting a cooling-off period from your account.

weibd provides a comprehensive suite of player protection tools that give you direct, meaningful control over your gambling activity. These tools are available to every registered player in Bangladesh and can be activated at any time — no waiting period is required to enable a restriction, only to relax one.

All protection tools can be accessed from the Account Settings section of your weibd dashboard, or by contacting the support team directly at [email protected]. Our support team is available 24 hours a day, 7 days a week, in English, and can action any protection request within one hour of receipt during standard operating hours.

One of the most effective responsible gaming tools available at weibd is the ability to set hard limits on how much money you deposit or spend over a defined period. Financial limits put a structural boundary on your gambling activity that does not rely on willpower alone — they are enforced by the platform at the payment processing level.

weibd supports the following limit types, all expressed in BDT (Bangladeshi Taka):

• Daily Deposit Limit: The maximum amount you can deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard in any 24-hour rolling period.
• Weekly Deposit Limit: The maximum total you can deposit across any 7-day rolling window.
• Monthly Deposit Limit: The maximum you can deposit in any calendar month.
• Session Loss Limit: The maximum net loss you are permitted to sustain in a single gaming session before your session is automatically ended and you are prompted to take a break.
• Wagering Limit: A ceiling on the total value of bets placed over a chosen period, independent of deposit activity.

To set or adjust a deposit limit, visit the Responsible Gaming section of your Account Settings on weibd, or contact support at [email protected]. When setting limits, we encourage you to use amounts that reflect what you can genuinely afford to lose as entertainment spending — never amounts based on hoped-for winnings.

If you feel that gambling is no longer a controlled leisure activity for you, weibd strongly encourages you to use one of the following stronger intervention options. Both time-out and self-exclusion are available immediately and without any administrative delay on the activation side.

Time-Out (Short-Term Break)

A time-out is a temporary suspension of your weibd account. You can choose a duration of 24 hours, 7 days, or 30 days. During a time-out:

• You cannot log in to your account or place any bets.
• Pending withdrawals will continue to be processed normally.
• All promotional and marketing communications are paused immediately.
• The time-out cannot be cancelled early — it runs its full duration before the account is automatically reinstated.

Self-Exclusion (Extended or Permanent)

Self-exclusion is a more serious, longer-term commitment. weibd offers self-exclusion periods of 3 months, 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion:

• Your account is locked and you will not be able to register a new account using the same identity details.
• All pending bonuses and active promotions are forfeited.
• All marketing communications are permanently suppressed for the duration of the exclusion.
• Account balance withdrawals can still be requested by contacting support directly.
• Self-exclusion cannot be reversed until the full chosen period has elapsed, and reinstatement requires a formal review and a mandatory 7-day cooling-off period after the exclusion end date.

weibd takes self-exclusion requests with the highest degree of seriousness. We will never attempt to persuade you to remain active, offer you a bonus to stay, or make the process difficult. Your wellbeing is more important than your account activity.

weibd's in-house support team is your first point of contact for any responsible gaming concern. However, we also recognise that professional, independent counselling services can be invaluable for players dealing with more serious gambling-related difficulties. We encourage any player who is struggling to reach out — both to us and to wider support networks.

Contact weibd Support

• Email: [email protected] (use subject line "Responsible Gaming Support")
• Live Chat: Available 24 hours a day, 7 days a week, in English, from within your weibd account dashboard.
• Response time: Responsible gaming emails are treated as high priority and are responded to within 2 hours during active support hours (Bangladesh Standard Time, UTC+6).

International and Regional Support Organisations

The following organisations provide free, confidential support for gambling-related problems. While Bangladesh-specific gambling helplines are still developing, international resources are accessible to players across the country:

• Gamblers Anonymous (International): A peer-support fellowship offering in-person and online meetings for people affected by problem gambling. Meetings are available in multiple languages and time zones.
• GamCare (UK-based, English language): Provides online counselling, a self-help forum, and a free helpline for people experiencing gambling-related harm. English-language resources are accessible globally via their website.
• BeGambleAware: Offers a range of self-help tools, treatment finder, and English-language support for players who are concerned about their gambling habits.
• Gambling Therapy: A global English-language service offering free, practical advice and therapy for problem gamblers and their families. Accessible via online chat and forums.

Responsible gaming is not an afterthought at weibd — it is built into the foundation of everything we do. From the moment a player registers their account to every deposit made via bKash or Nagad, our platform is designed to surface the right information at the right time to keep play enjoyable and sustainable.

Our internal responsible gaming programme includes the following ongoing commitments:

• Proactive outreach: Our customer service team is trained to identify patterns of play that may indicate distress — such as rapidly escalating deposit frequency, late-night sessions following large losses, or repeated requests to lift recently set limits — and to reach out to affected players with care and without judgment.
• Staff training: All customer-facing weibd staff undergo regular training in problem gambling awareness, including how to handle sensitive conversations with at-risk players, how to process self-exclusion requests efficiently, and how to signpost external support services.
• No pressure marketing: weibd does not target players who have set deposit limits, are in a time-out period, or have recently self-excluded with bonus or re-engagement marketing. Our CRM systems are configured to exclude vulnerable player segments from all promotional campaigns.
• Transparent terms: All bonus offers and promotional terms published on weibd are written in plain English, with wagering requirements clearly disclosed upfront. We do not use misleading language to obscure the true cost of promotional play.
• SSL security: Your personal data, payment details, and account history are protected by 256-bit SSL encryption on all connections. Your financial and identity information is never at risk of interception during a weibd session.
• Continuous improvement: weibd periodically reviews its responsible gaming tools and policies to align with international best practice and to respond to feedback from our player community. We welcome suggestions at [email protected].